For any complaints and enquiries you may contact us here.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
This may compromise your chances of having a second date.
In addition, remember that those you are chatting with may not be truthful with their own appearance.
To safe guard yourself before meeting them, it is wise to hook-up together on a live web cam chat to ensure everything is above board and they truly are who they claim to be.
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.
We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.